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Website Instructions and FAQ's |
This page details how the Automated Pet Websites work. Please
read through this page and use it for reference when you have
questions about how certain portions of your website works.
Click the links below to learn more about
each topic:
DEALER WEBSITE AGREEMENT
-
Is there a Dealer Website Agreement?
- Yes, our Dealer Website Agreement may be downloaded here.
ORDER PROCESSING
-
How does the order processing for my site work?
- Customers visit your website and place products in
the shopping cart on the website, then they checkout
and both the customer and you will receive an email
notification with the details of what they ordered.
- Once you receive notification of the order, you must
then login to your store administration area to verify
the order's accuracy.
- To Login to your Account go to: http://www.yourdomain.com/adminstore/
(yourdomain.com refers to the domain of your actual
site).
- Your username to login will be your first initial
and last name (i.e. Bob Smith's login would be:
bsmith).
- Your password will be emailed to you.
- Once you login to your store administration area,
click on "New Orders" in the left-hand navigation
to review the new order you received. You will then
be able to click on the order itself and review the
customer's contact and shipping information, the method
of payment they chose for the order, the items the ordered,
etc.
- If the customer paid for the order with either PayPal,
or a credit card, it is VERY
IMPORTANT that you check your PayPal, or merchant account
to make sure you have actually been paid by the customer
before you actually have the order fulfilled.
Even if an order shows up in your store administration
area and you recieve a confirmation email of the order,
it does not necessary mean that you have been paid.
Please check to make sure you have the money in your
account.
- Once you have verified that you have actually been
paid by the customer, you may then submit the order
for fulfillment to Essential Pet Products.
Basic E-commerce Package: If you have
this package, you will need to either use the online
ordering system provided by Essential Pet Products in
their dealer website to place the order with them, or
you will need to fax the order directly to Essential
Pet Products. In addition, you will need to click on
the "Change Order Status" link beneath the
order to change its status to "Processing"
once you have submitted it. This status will show up
in your customer's account when they logon to your website
to see what the status of their order is.
Full E-Commerce Package: If you have
this package, there will be a large button beneath the
order allowing you to automatically submit the order
to Essential Pet Products. Please press the button to
submit the order. Once the order has been submitted,
the "status" of the order in your system will
show it as "Processing" and the button will
disappear.
You may also enter notes into the "Public Notes"
field for the order, which is found in the "Change
Order Status" link area. This notes field will
allow you to communicate with your customer through
their account on your website. Please keep in mind that
this system will not automatically e-mail your customer
with the order's status. IT IS YOUR RESPONSIBILITY
to communicate directly with your customers
who purchase through your site throughout the ordering
process. Neither Auto Pet Sites, nor Essential Pet Products
will have any direct or indirect communication with
your customer at any time.
- Essential Pet Products will receive your order and
process it for you. They will check for any discrepancies
in shipping amounts, out-of-stock items, etc. If something
arises with the order, Essential Pet Products will contact
you to let you know what needs to be done. It is then
your responsibilty to relay any pertinent information
to your customer regarding the status of their order.
- Once your order has been processed and shipped by
Essential Pet Products, you will receive notification
from EPP that the order has been shipped. It is then
up to you to contact your customer and let them know
that their order is on its way. You should also login
to your store administration area at this time and click
on the specific order and change its status to "Shipped"
for the benefit of your customer when they login to
their account on your website. If you are given a tracking
number by EPP, you can also include this in the order
"Public Notes" section for your customer to
see, so they know where their order is in transit.
- A summarization of the ordering process appears below:
1. A customer places an order on our website.
2. You verify the order's accuracy in your admin area.
3. You verify that you have been paid by the customer
in either your PayPal, or merchant account.
4. You place the order with Essential Pet Products and
notify your customer that the order is being processed.
5. Essential Pet Products will process your order and
contact you with any discrepancies.
6. If discrepancies exist with the order (i.e. shipping
is more than the customer paid) you contact your customer
and advise them of the difference.
7. Essential Pet Products will bill the card you provided
for paying for your orders at the wholesale rate plus
shipping and your order will then be shipped to your
customer.
8. You notify your customer that the order has been
shipped and provide them with a tracking number, if
applicable.
You
must provide Essential Pet Products with a credit cart
that they will use to bill you for the orders you place
for your customers.
If you are
signed up for the Full E-Commerce Package, the same credit
card information you provided to Essential Pet Products
for orders must be provided to Auto Pet Sites, as we will
reference the card when your order is sent to Essential
Pet Products through the automated administration system
in your store.
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EMAIL ACCOUNTS
-
How do I set up / check my email account(s)?
--ONLINE (BROWSER BASED)
ACCESS--
To access your email through a web browser (Internet
Explorer, Mozilla, etc.) go to the following address:
- ADDRESS: http://mail.autopetsites.com
- USERNAME: info@yourdomainname.com (yourdomainname.com
refers to your actual website domain name)
- PASSWORD: your password will be emailed
to you
- CHANGE PASSWORD: You can change your
password by logging into your online email control panel
and clicking on "Settings > My Settings" from
the top navigation menu. On the screen that follows, you
will see a place to enter your new password.
--OUTLOOK EMAIL SETUP--
If you use Outlook to check your email, please do
the following:
- Click Tools > E-mail Accounts from the top toolbar
- Click "Add a new e-mail account"
- Click "POP3" for your server
- On the Internet E-mail Settings (POP3) window, enter your
information as follows:
-- Your Name: Enter your full name
-- E-mail Address: info@ediscountpetproducts.com
-- User Name: info@ediscountpetproducts.com
-- Password: your password will be emailed to you
*note: You can change your password in the online control
panel, as mentioned above.
-- Incoming mail server (POP3): mail.autopetsites.com
-- Outgoing mail server (SMTP): mail.autopetsites.com
- Click "More Settings"
- On the Internet E-mail Settings window, select the "Outgoing
Server" tab.
- Select "My outgoing server (SMTP) requires authentication."
- Click "OK"
- Click "Next"
- Click "Finish"
- That's it! Your domain email will now come into your main
inbox on Outlook.
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MERCHANT ACCOUNTS
-
How do I get paid through my website?
Payment from your customers on your website is done through
either your own PayPal or merchant provider account. In
order to process transactions through your website when
a customer places an order, you need have your own account
to accept credit cards, or PayPal payments.
Auto Pet Sites is more than happy to assist you with setting
up your own merchant account. There is an additional charge
for this service, which is not included in your fees that
we charge you each month for your website.
PayPal
If you do not already have a PayPal account, please go to
the link provided below to apply for an account with PayPal.
Be sure to apply for the Business Account and not a Personal
Account. Only Business Accounts can be used through the
shopping cart system on your website.
We only need the email address
you used to set up your PayPal account. Nothing else is
necessary on our end to set your account up to work with
your shopping cart.
-
Link to apply for PayPal:
Merchant Accounts
Auto Pet Sites can help you secure a merchant
account to accept credit cards through your website. Please
download the application form below and fill it out to
apply for a merchant account:
Merchant Account Application (PDF
format)
Click here to download Merchant Account Application
Please
fax the completed application to: Daryn Barney @ (801)
492-6546
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SHIPPING CHARGES
-
How is shipping charged to my customers?
Shipping is charged to your customers through a real-time
UPS (United Parcel System) program that is integrated into
your website. This system bases the pricing for shipping
on the weight and originating zip code of the products your
customers order.
As you may know, not all products available through your
website are shipped from the same zip code in Florida. Several
products on your website are shipped from other warehouses
in various states. With this being the case, your customer
is notified when they checkout that the shipping cost for
their order is "estimated." This is due to the
fact that we cannot calculate the exact shipping cost for
items that are not located in the Florida warehouse.
If the actual shipping cost to your customer from Essential
Pet Products is different than what your customer paid when
they checked out through your website, it is your responsibility
to contact your customer and confirm with them that they
are willing to pay any difference in the shipping cost that
arises. If they are unwiling to pay the additional shipping
cost, then it is your choice to either make up for the difference
in shipping yourself, or cancel the order altogether.
-
Can I change the shipping charges myself?
If you wish to modify the shipping charges, please let the
staff at Auto Pet Sites know what you wish to change the
charges to. We have made every effort to ensure the shipping
charges are as close as possible to the actual charges for
items that ship from the Florida warehouse. We do not want
you to lose money on shipping.
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PRODUCTS AND PRICING
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